Check here first

Important Return Information

Incorrect, Mis-Ship or Defective Orders

Errors do happen on occasion, but we want to make sure your PVC buidling experience is a good one. To allow us to rectify any issues, please verify the configuration and quantities of your order within three (3) business days of delivery.  If you receive an incorrect item you ordered (size, type, quantity, etc.), please notify us via our Contact Us page and we will resolve your order as soon as possible.

Order Error? Contact Us

Exchanges

Due to additional shipping & handling fees, we are unable to perform product exchanges. If you ordered an incorrect item and need to change to another product or size, we do require that you go through the standard returns process.

Final-Sale Items

Due to the custom cut-to-order nature of our PVC pipe the following items are not returnable or available for refunds after purchase:

  • FORMUFIT Schedule 40 PVC Pipe (all sizes and lengths)
  • FORMUFIT Thinwall PVC Pipe (all sizes and lengths)
  • FORMUFIT Closeout products (all items)
How to Return

Returning Products to FORMUFIT

If you need to return products to FORMUFIT you can follow the steps below:

Undesired Items within 30 days of purchase

You may return any unused fittings or accessories within 30 days of purchase. Please note that a 10% restocking fee applies to these returns.

  1. Log in to your account using this link or the button below.
  2. On the account page, locate your orders and select the Request Return button to submit your request. If the return option is not present, your order may be older than 30 days.
  3. On the returns page, choose the items you wish to return (please note, some items may be final sale and not eligible for return).
  4. Once we review your request, we’ll send you instructions for completing the return.

In most cases, FORMUFIT will provide a prepaid return label. The cost of this label will be deducted from your refund once the return is received.

All items must be in new, unused condition, returned in original packaging, and properly secured to prevent damage. Refunds are credited back to the original payment method, and original shipping charges are non-refundable.

Please allow 6 to 8 business days for return processing after the return has been received in our warehouse.

Request a Return

Undesired Items after 30 days of purchase

If you need to return items to us after the 30-day period, there is a 25% restocking fee incurred and will be deducted from your refund once the returned items have been received.

  1. Email us by clicking here with the fitting or accessory items you wish to return.  We cannot accept any requests for return of PVC pipe, PipeClamp or any other pipe products. 
  2. We will send a reply email with an RMA number and the return address.  You will be responsible for providing your own shipping/postage to return the items.
  3. Once the product is received, we will process the return, deduct the restocking fee from the refund and provide the balance back to your original payment source.

Please note:

  • Returns beyond 30 days are reviewed on a case-by-case basis and are a manual review process.
  • The buyer is responsible for arranging return shipping and providing their own shipping label. We cannot provide prepaid return labels for orders over 30 days old.
  • FORMUFIT cannot accept any returns on products that are 60 days past the original order date.

All items must be in new and unused condition and returned in their original packaging. They must also be secured properly to avoid damage. FORMUFIT can only credit refunded amounts back to the original payment source. Original shipping charges are not refundable.

Request a Manual Return